Fortune Law

Information about our complaints process, raising concerns to the Legal Ombudsman and to the SRA

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service our firm has provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can make a request to read our full complaints procedure. Making a complaint will not affect how we handle your matter.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could cover serious issues such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns in respect of these matters, at any time, with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your matter. 
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. 
The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you.